The National Chamber of Milling (NCM), situated at Agri-Hub Office Park, Block A, 477 Witherite Street, The Willows, Pretoria, Gauteng, 0081, South Africa, is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable data protection legislation.

Contact details:
Email: info@grainmilling.org.za
Telephone: +27 (0)12 663 1660
Website: www.grainmilling.org.za

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, submit an enquiry, apply for membership or register for an NCM event.

Information We Collect

Depending on your interaction with our website and services, we may collect the following personal information:

• Name and surname
• Email address
• Contact number
• Company or organisation details
• Job title or designation
• Membership application information
• Event registration and delegate information
• Accommodation preferences and related booking details, where applicable
• Information voluntarily submitted through online forms or correspondence
• Website usage information collected through cookies and analytics technologies, subject to applicable consent requirements

We collect only the personal information reasonably necessary for the specific purposes for which it is required.

How We Use Your Information

We may process your personal information for the following purposes:

• Responding to website enquiries and correspondence
• Processing and administering NCM membership applications
• Managing membership records and related communications
• Processing registrations for the NCM AGM & Congress and other NCM events
• Coordinating event attendance and related arrangements
• Communicating relevant administrative information
• Maintaining and improving our website and its functionality
• Complying with applicable legal and regulatory obligations

Personal information will be processed only where there is an appropriate lawful basis under POPIA, including consent where required, the performance of contractual obligations, compliance with legal obligations or other grounds permitted by law.

Where consent is required, we will request it before processing the relevant information. Consent may be withdrawn in accordance with applicable law.

Sharing of Personal Information

NCM may share relevant personal information with authorised third parties where necessary for membership administration, event registration, accommodation arrangements and the provision of related services.

These third parties may include hotels, event organisers, transport providers, technology providers and other service providers involved in delivering NCM’s activities and events.

Only personal information reasonably necessary for the relevant purpose will be shared. NCM requires third parties processing personal information on its behalf to maintain appropriate confidentiality and security safeguards.

NCM does not sell personal information. Where personal information is transferred outside South Africa, such transfers will be handled in accordance with the applicable requirements of POPIA.

Retention of Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with applicable legal and regulatory obligations, resolve disputes and maintain appropriate records.

When personal information is no longer required, we will securely delete, destroy or de-identify it, unless continued retention is authorised or required by law.

Your Rights

Subject to applicable law, you may have the right to:

• Request confirmation of whether NCM holds personal information about you
• Request access to your personal information
• Request correction or deletion of inaccurate, outdated, incomplete or unlawfully obtained personal information
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

To exercise your rights or request further information, please contact us at info@grainmilling.org.za.

We will consider and respond to requests in accordance with applicable law.

Please note that failure to provide personal information required for a particular service, application or registration may prevent us from providing that service or completing the relevant process.

Cookies and Tracking Technologies

Our website uses essential cookies to support its functionality. With your consent, we may also use optional cookies and tracking technologies to analyse website traffic, improve user experience and support embedded content.

Visitors can accept, reject or customise non-essential cookies through our CookieYes consent management system. Consent preferences can be changed or withdrawn at any time using the cookie preferences control on our website.

For further information about the cookies we use, their purposes and retention periods, please refer to our Cookie Policy.

Security of Personal Information

We implement reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Although we take reasonable measures to safeguard personal information, no internet-based system can be guaranteed to be completely secure.

Where required by law, NCM will notify the relevant parties of personal information security compromises in accordance with POPIA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, website services or applicable legal requirements.

Any revised policy will be published on this website with an updated effective date. Where required by law, we will notify affected individuals of material changes.

Information Officer and Privacy Enquiries

For enquiries, concerns or requests relating to the processing of personal information, please contact:

National Chamber of Milling (NCM)
Suite 211, Private Bag X025
Lynnwood Ridge, 0040
South Africa
Email: info@grainmilling.org.za

You may also lodge a complaint with the Information Regulator of South Africa through its official website at https://inforegulator.org.za/.

Last Updated: 4 November 2026
Effective Date: 4 November 2026